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Singpass counter is an official counter where you can get help with Singpass issues or applications.
These counters are useful if you have trouble setting up Singpass online, lost access to your account, need to verify your identity, or want to reset your password.
Most Singpass counters are located at ServiceSG Centres, larger community centres, or government buildings such as the ICA Building and selected Community Clubs.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.
Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.
Whether you’re a new user setting up Singpass for the first time or get more info need help regaining access to your account, the Singpass counter provides quick and reliable support in person.